NFTA Transporter

Thursday, September 27, 2018

A Proud Day at the NFTA!

Aviation Director Bill Vanecek with
WIVB Reporter Angela Christoforos highlighting
the many factors that make BNIA #1
JD Power has ranked the Buffalo Airport number one in customer satisfaction among all medium hub airports in North America and number 2 overall among all airports throughout North America (just one point away from #1).
The 2018 North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large, and medium North America airports by looking into six factors that include, terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail.

“I am so proud of the entire aviation team, this is a tremendous honor, one that we all share together. The best aspect of this award is that it comes directly from our customers and illustrates their appreciation of our collective attention to detail,  excellence and customer focus. It’s what we all do every day and our hard work truly paid off.” Said Bill Vanecek, director of Aviation.

The study is based on responses from 40,183 North America travelers who traveled through at least one domestic airport and covers both departure and arrival experiences (including connecting airports) during the past three months. Travelers evaluated either a departing or arriving airport from their round-trip experience. The study was fielded from September 2017 through September 2018.