NFTA Transporter

Wednesday, June 13, 2018

Alyssa Mancinelli becomes Metro's newest Customer Service Associate

Alyssa Mancinelli is the new face in the customer service center located in the bus terminal at the NFTA headquarters in downtown Buffalo.

Prior to this position, she worked as a Metro bus Operator for the past four years out of Frontier Garage.  Although she loved driving for the company, having the opportunity to work as an agent was very appealing to her.  In her new role she will be assisting customers with their Metro travel needs including reduced fare and PAL.  

In her free time, she enjoys spending time with her family and her three year old son James. In the fall she plans on going back to school to finish her degree in business.

Good luck in your new position Alyssa.