NFTA Transporter

Thursday, March 8, 2018

Recognizing Barbara Thomas in Women's History

In honor of Women's history month, the NFTA is highlighting Barbara Thomas who is the first woman to hold the role as Metro Station Manager.

Barbara has worked for the NFTA for 35 years. She started as a bus driver and has made significant trailblazing strides since then.  She has held roles including Transportation Supervisor for Frontier Station and Metro Link as well as Operations Manager of Special Services. 

Barbara currently oversees an estimated 168 employees at Metro's Cold Spring Bus Station in Buffalo.  She has been successful at implementing initiatives to help build rapport among drivers, increase operator commendations and dramatically improve overall customer service.  

"Being a bus driver can be very rewarding, but the job has its challenges.  In my role it's important for me to provide our operators with the necessary resources to help make their job easier and support them so that as a team we can continue to provide the best customer service to our riders as possible," says Barbara.

Outside of the station, Barbara remains extremely involved within the community and over the years has served on several boards including the Erie County Office of the disabled for Erie County.  She is an active member in The Linwood Church of Christ and participates in several Christian committees there.  Barbara is also a former Black Achiever Award recipient.