NFTA Transporter

Wednesday, January 25, 2012

BNIA Ambassador Receives Presidential Award

BNIA Volunteer Hospitality Ambassador Bill Hale has been awarded the Presidential Volunteer Service Award, the President’s Council on Service and Civic Participation’s highest honor.

Bill, a Lockport native, began volunteering at BNIA in January 2007. To date, he’s put in 5,000 hours helping people get in, out and around Western New York.

“I found what I was looking for at the airport,” Bill said. “A chance to talk to all kinds of people, and deal with the challenges that comes with that. I’ve helped passengers who spoke Mandarin Chinese, Spanish, Italian, and many other languages. Surprisingly, the people who he finds most difficult to understand are… Australians! “

BNIA Hospitality Ambassadors respond to a wide range of situations, from simple directions to emergency situations. They need a rich knowledge of region, and a calm and patient demeanor. Bill exemplifies the best Western New York has to offer.

The President's Council on Service and Civic Participation was established in 2003 by George W. Bush to recognize the important contributions Americans of all ages make through service and civic engagement. Administered by the Corporation for National and Community Service, the Council brings together leaders from the worlds of business, entertainment, sports, education, government, nonprofits, and the media.

Congratulations to Bill from everyone at the NFTA for a job well done!