NFTA Transporter

Tuesday, June 21, 2011

Airport Hospitality Ambassadors to be Honored for Volunteerism

The Niagara Frontier Transportation Authority announced that the hospitality ambassadors at the Buffalo Niagara International Airport will celebrate their 11th anniversary Tuesday, March 15 during an 11:30 a.m. luncheon at the Theodore Roosevelt Inaugural Historical Site, 641 Delaware Ave., Buffalo, NY.

Approximately 80 volunteers ranging in age from 20 to 80, act as regional “goodwill ambassadors” by providing friendly assistance and helpful information to passengers and guests of the BNIA. The ambassadors, clad in their distinctive blue blazers, assist with directions to local and regional attractions, lodging details, information regarding public transit and in general, act as “liaisons” of goodwill for the region.

Kimberley A. Minkel, NFTA executive director said, “Our ambassadors are one of the reasons why our airport is deemed to be so user friendly. While the design of the airport has won awards, in the final analysis, it is our people who create the positive difference in the operation. The ambassadors have become essential in our efforts to be one of the best airports in the country.”