NFTA Transporter

Friday, October 12, 2018

Courtney Crosby Joins Metro's Customer Service Team



Courtney Crosby has recently become Metro's newest Customer Service Associate.  She has been with the company for seven years as a bus operator and enjoys working with the public. 

In her new role, she will assist with Metro inquiries and help riders get where they need to go.  She will also provide customers with updates as it relates to Metro's upcoming new farebox collection system. 

Courtney resides in Buffalo with her 16 year-old son, who is an extraordinary track runner.

Please join in congratulating Courtney on her new position.

Thursday, October 11, 2018

A "Tee" Reffic way to support a great cause

TPD Officers Brian Pernick (L) and Aaron Dinderski (R)
with Mercy Flight's Ashley Coder in front of one of
the newest life-saving helicopters
 
Members of our Transit Police Union recently held a charity golf tournament and raised $2500 for Mercy Flight Western New York. Both TPD and ARFF work closely with this life-saving organization and wanted to provide financial support.

The money will be used to help the continuing efforts of the independent, not-for-profit provider of emergency and non-emergency air and ground medical transport and supporting services; ensuring rapid, safe and cost-effective delivery of expert response teams.

Mercy flight has safely completed more than 26,000 patient missions over the last 36 years and serves all of Western New York, Northwestern Pennsylvania, and Canada.

Monday, October 1, 2018

The NFTA is getting its PINK on!

NFTA Exec. Dir. Kim Minkel with "oversized"
October Metro pass
On Monday, October 1, the NFTA held a media event outside its headquarters in downtown Buffalo to recognize its partnership with Roswell Park Cancer Institute and the initiative to turn Metro's October passes PINK in support of breast cancer awareness. This collaborative effort is to help acknowledge the importance of annual mammography for early detection of breast cancer.

Statistics indicate that one out of every eight American women will develop breast cancer in her lifetime, which is the second leading cause of cancer death in women. There is no known prevention of breast cancer, but if it is found early and treated, there is an excellent chance for a cure. That is why it is so important for women to commit to regular breast cancer detection screenings.

"We are excited to partner with Roswell Park in support of Breast Cancer Awareness month,” said Kimberley A. Minkel, NFTA executive director, “it is our hope that by turning our Metro monthly passes pink and providing valuable and potentially life-saving information will remind our riders of the importance of annual breast cancer screenings.”

Ms. Minkel and Ms. Skimmer cut pink ribbon
to launch awareness campaign  
During the presentation, Ms. Minkel honored an NFTA employee and cancer survivor, Dawn Skimmer, who was diagnosed last November with invasive breast cancer.   Ms. Skimmer's cancer was luckily found in an early stage through mammography.   In the past year, she has undergone surgery, subsequent chemotherapy and radiation. She is extremely grateful, due to early detection, to be three months cancer free.

During the month of October, the NFTA is also supporting breast cancer awareness by turning the water in the two fountains outside the Buffalo Niagara International Airport pink using an LED system; the NFTA’s Transit Police patrol vehicle will be wrapped in pink and officers will proudly be exchanging their regular badges for pink versions for the month; the Buffalo Airport firefighting trucks will be adorned with pink decals; and the Fountain Plaza Metro Rail Station will be lit with pink LED lighting.

In further support of breast cancer awareness month and the many individuals affected by this disease, the NFTA is inviting riders to show their #GetYourPinkOn support on Metro bus and rail on Friday, October 5, and post selfies.

To receive more information about scheduling a mammogram, visit Roswell Park. 

Thursday, September 27, 2018

A Proud Day at the NFTA!

Aviation Director Bill Vanecek with
WIVB Reporter Angela Christoforos highlighting
the many factors that make BNIA #1
JD Power has ranked the Buffalo Airport number one in customer satisfaction among all medium hub airports in North America and number 2 overall among all airports throughout North America (just one point away from #1).
 
The 2018 North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large, and medium North America airports by looking into six factors that include, terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail.

“I am so proud of the entire aviation team, this is a tremendous honor, one that we all share together. The best aspect of this award is that it comes directly from our customers and illustrates their appreciation of our collective attention to detail,  excellence and customer focus. It’s what we all do every day and our hard work truly paid off.” Said Bill Vanecek, director of Aviation.

The study is based on responses from 40,183 North America travelers who traveled through at least one domestic airport and covers both departure and arrival experiences (including connecting airports) during the past three months. Travelers evaluated either a departing or arriving airport from their round-trip experience. The study was fielded from September 2017 through September 2018.

 

 

 
 

 

 

Thursday, September 20, 2018

Metro sponsors Kevin Guest House Beat the Train Race

Runners getting ready to go - Mike Moore #1442
On Saturday, September 15, the annual Kevin Guest House's Fall Fest 5k and Fun Run presented by NFTA/Metro took place.
Registration for the event was held in Metro's Allen-Medical Campus rail station, as participants geared up to attempt to beat the train (29:42). 

Helen Tederous and
Sabretooth
The NFTA was represented by its
Public Affairs Director, Helen Tederous, who was part of the opening program and also had the honor of shooting the gun to begin the 5k run.  NFTA's Mike Moore participated in the race and was considerably ahead of the train the entire time; coming in third place overall.

Runners, walkers, and party-goers enjoyed a great evening of food and family fun in the beautiful landscape of Buffalo/Niagara Medical Campus.  Buffalo Sabres mascot, Sabretooth, even stopped by and took some "Metro train selfies" with attendees.

The event was a great success, which helped raise funds for the organization's mission of providing a comfortable and supportive home-away-from-home for patients and their families traveling to Buffalo for cancer treatments and medical care.   We are already looking forward to next year!

Friday, September 14, 2018

Patricia Wiseman nominated for 2018 Buffalo Black Achiever's Award

Patricia Wiseman, Superintendent of Special Services for the Niagara Frontier Transportation Authority, has been nominated as a recipient for the 2018 Buffalo Black Achiever’s Award.  A gala to honor all 2018 achievers will be held on Saturday, October 6, in the Grand Ballroom of the Adam’s Mark Hotel in downtown Buffalo.

Patricia is an extremely positive influence at the NFTA and is highly regarded among her colleagues and the communities in which she serves.  In Patricia’s supervisory role, she oversees NFTA Metro's reservation based service available to riders with disabilities, which serves over 4,800 customers and provides over 17,000 trips per month within Erie and Niagara counties.

Over her three year career with the NFTA, Patricia has been instrumental in implementing NFTA Metro’s new PAL Direct. This innovative scheduling system enables paratransit customers to schedule their paratransit rides 24 hours per day.  The system also allows access through both the internet or by phone, which has helped enhance overall customer service and Metro’s scheduling efficiencies. 
She has also been influential in streamlining the operations and enhancing efficiency within the customer information center located in the bus terminal at the NFTA's headquarters.  This busy informational resource hub serves Metro customers and has become an integral part in serving our local transit-riding community.
As part of her continuing passion for and commitment to diversity and inclusion, Patricia also serves as a technical advisor on issues relating to the Americans with Disabilities Act. She actively helps educate local agencies and the public on Metro’s ADA services.  She also represents Metro at annual American Bus Benchmarking Group and American Public Transportation Association events.   Her collective efforts focus on assisting individuals with disabilities to increase their mobility and independence through public transportation.
Patricia stays active within the community and is a core volunteer with the Food Shuttle of WNY. This organization is dedicated to helping alleviate hunger by transporting excess prepared and perishable food to soup kitchens, food pantries, and shelters throughout the Buffalo area.  Over the years, she has been recognized by the Food Shuttle for her perseverance in helping those in need.
I am extremely honored to be nominated for the 2018 Black Achiever’s award.   I feel fortunate to be a part of an outstanding team of skilled and dedicated professionals at the NFTA, and I’m thankful for the support since joining the company over three years ago.  A heartfelt thank you to Tom George, Director of Public Transit, for the nomination and the support of the NFTA's leadership team," said Patricia.  
Patricia holds a Master of Science degree from Buffalo State College and a Bachelor’s degree in Community Mental Health from University at Buffalo.

 

Wednesday, September 12, 2018

K9 Rogan of the NFTA TAPD passes away on 9/11

Officer K9 Rogan of the NFTA Transit Police Department was laid to rest on Sept. 11, 2018, after 10 years of service with Officer Mark Martinelli.  They retired from the TAPD together and Rogan was adopted and remained with Officer Martinelli's family for the rest of his years.

Rogan was the namesake of Matthew Rogan, who served with the FDNY and lost his life on Sept. 11, 2001. The black Labrador puppy named for him was born three years later and became part of the TSA puppy program. The program named all service dogs after fallen first responders at 9/11.

FDNY Firefighter Matthew Rogan
Officer Martinelli met and trained with Rogan for 10 weeks at Lackland Air Force Base in Texas. Rogan and Mark became inseparable. Rogan, a K9 explosive bomb-sniffing dog, never let Mark down. "I was so proud of him. Everyone loved Rogan. I met so many people and was sent to so many places and events with my dog that I will always cherish. Rogan was my partner and best friend. He was a beautiful gift and a constant part of my life for 14 years. I was lucky to work with such an incredible partner," said Officer Martinelli.

On the day of Rogan's passing, Martinelli, his father and other members of the family draped an American flag over the dog and carried him to the car.  The retired K-9 officer intends to have
his companion cremated, and he will save his ashes
for one last shared act of duty.